Report lost/stolen ATM/Debit card
If you believe your ATM/debit VISA card has been lost or stolen, and it's after Bank hours, please call 1-800-791-2525. You will need your name as it appeared on your card or on your account and indicate Anahuac National Bank as the issuing bank, regardless of which branch you bank from.
In addition, please call the Bank during business hours to let us know about your card so we may mark our records accordingly. The bank numbers are:
Anahuac National Bank location 409-267-3106
Barbers Hill Bank location 281-385-6455
East Chambers County Bank location 409-296-2265
Hardin Bank location 936-298-2265
If fraud is suspected on a debit card transaction, you will receive a call from a TRANSFUND / ELAN Fraud Prevention Analyst on the Bank's behalf to verify the transaction(s) are yours. The number shown on your Caller ID will be 612-492-8369. If you do not answer the call they will leave a message and a toll free number (1-866-842-5208). It's important to call them back as your debit card may have been blocked due to susupected fraud. If your card has been blocked due to suspicious transactions, the analyst will be able to review the transactions with you. If you are able to identify the transactions, they will unblock your card. For this reason, it is very important to keep your mobile and home phone numbers current with the Bank as these are the numbers that will be used to call you. The Fraud Prevention Analyst will not be able to help you with any type of limit increase.
Use a Personal Identification Number (PIN)!
Credit or Debit? It’s a familiar question from the store clerk when you pull out a plastic card to make a purchase. Either way you use your ATM/Debit VISA Card, the money comes directly out of your checking account. Here’s why you should choose a PIN for your transaction:
Anahuac National Bank