Anahuac National Bank

 

 

Report lost/stolen ATM/Debit card

If you believe your ATM/debit VISA card has been lost or stolen, and it's after Bank hours, please call 1-800-791-2525.  You will need your name as it appeared on your card or on your account and indicate Anahuac National Bank as the issuing bank, regardless of which branch you bank from.    

In addition, please call the Bank during business hours to let us know about your card so we may mark our records accordingly.   The bank numbers are:

Anahuac National Bank location               409-267-3106

Barbers Hill Bank location                         281-385-6455

East Chambers County Bank  location     409-296-2265

Hardin Bank location                                 936-298-2265

Suspicious Transactions

If fraud is suspected on a debit card transaction, you will receive a call from a TRANSFUND / ELAN Fraud Prevention Analyst on the Bank's behalf to verify the transaction(s) are yours.  The number shown on your Caller ID will be 612-492-8369.  If you do not answer the call they will leave a message and a toll free number (1-866-842-5208).  It's important to call them back as your debit card may have been blocked due to susupected fraud. If your card has been blocked due to suspicious transactions, the analyst will be able to review the transactions with you. If you are able to identify the transactions, they will unblock your card.  For this reason, it is very important to keep your mobile and home phone numbers current with the Bank as these are the numbers that will be used to call you. The Fraud Prevention Analyst will not be able to help you with any type of limit increase.

Use a Personal Identification Number (PIN)!

Credit or Debit? It’s a familiar question from the store clerk when you pull out a plastic card to make a purchase. Either way you use your ATM/Debit VISA Card, the money comes directly out of your checking account. Here’s why you should choose a PIN for your transaction:

  • The Bank is requiring the use of a PIN at all Wal-Mart and WM Supercenters, Toys R Us, Babies R Us, and Tractor Supply for any transactions due to an increase in debit card fraud using the signature based (or credit) transactions. 
  • PIN only transactions if over $300.00 at Ross or Macy's
  • PIN only transactions for California, China, and New York
  • All transactions are blocked for Spain
  • All transactions equal to or greater than $150.00 at any store will require a PIN.
  • If the merchant does not accept pinned transactions hit the cancel button and it will give you the option of credit if it's not equal to or greater than $150.00.
  • Unauthorized transactions should always be reported immediately.

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Anahuac National Bank
801 S. Ross Sterling (Belton Lane at FM 563)
P.O. Box N,  Anahuac, Texas 77514
Phone: 409-267-3106  24HR: 409-267-4636 (INFO)  Fax: 409-267-3950
Toll Free: 866-526-3273 (EASE)
24 HR Toll Free: 866-526-3228 (FACT)
www.anbank.net